Privacy Policy

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number when you contact us or register for services
• Health and fitness information relevant to your training programs
• Payment information when you purchase our services
• Communication preferences and feedback
• Any other information you choose to share with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and device information
• Website usage data and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Referral sources and search terms used to find our site

Legal Basis for Processing

We process your personal data based on legitimate interests for service provision, contract performance for training services, legal compliance for health and safety requirements, and your explicit consent for marketing communications and optional data processing activities.

Service Provision

We use your information to:

• Provide personalized fitness training and nutrition coaching services
• Schedule appointments and manage your training program
• Process payments and maintain billing records
• Respond to your inquiries and provide customer support
• Monitor your progress and adjust training programs accordingly

Communication and Marketing

With your consent, we may use your information to:

• Send you fitness tips, wellness content, and program updates
• Notify you about new services or special offers
• Invite you to events or group fitness sessions
• Request feedback about our services

Website Analytics and Improvement

We analyze website usage data to improve our online presence, understand user preferences, enhance security, and optimize our digital services. This helps us provide a better experience for all users.

Security Measures

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security assessments and system updates
• Staff training on data protection and privacy practices
• Physical security measures for our facilities and equipment

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Training records are typically retained for a minimum of 3 years for health and safety compliance, while marketing communications are retained until you opt out.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who assist us in operating our business, such as payment processors or scheduling platforms, but only under strict confidentiality agreements and data protection requirements.

Your GDPR Rights

Under GDPR and Cyprus data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided above. We will respond to your request within 30 days. You may also file a complaint with the Cyprus Data Protection Commissioner if you believe your rights have been violated.